Tech Support
Hello! Although Lock50 is so easy to use, sometimes we all need a refresher on how to complete a task.
Introduction to Lock50 https://www.facebook.com/Lock50USAcanada/posts/122197507850079327 https://youtu.be/qI07WOv4GB0?si=J0UCcZViL8tOnoTD
To get a car out of Alarm Mode, there are 2 ways:
1. Can Wire Alarm off (2022 is the cut off year with some models on 2022 being capable of can wire alarm off and some not, but most all 2021 and older)
2. File by Dump: by reading the RFA and making a dump file with VVDI Prog.
For Can Wire Alarm off: https://www.facebook.com/reel/1078429146670683
To use VVDI Prog: part 1: https://www.facebook.com/reel/385958181137556 2: https://www.facebook.com/reel/906533014311875
How to Program a key via OBD https://www.facebook.com/Lock50USAcanada/posts/122198059184079327 https://youtu.be/XKS41OsYN5M?si=Bv1_2qWBcfOZAJXu
How to Program a Locked Module https://www.facebook.com/Lock50USAcanada/posts/122197701944079327 https://www.facebook.com/reel/1680189735882498 https://youtu.be/YNcgf5XZ3Kg?si=OGIWh1hV4bhSeZo4
Lock50 KEYS https://www.facebook.com/reel/435034782557098
Great Tools https://www.facebook.com/reel/1214897676439197 https://www.facebook.com/reel/452000200546133 https://www.facebook.com/Lock50USAcanada/posts/122172254906079327
Common Tech Support Issues we see https://www.facebook.com/61552379823711/videos/565998229181900/
TOOL Comparison A, B & C Packages https://www.facebook.com/61552379823711/videos/1058721025637239/ https://youtu.be/ofMtL8RBSKs?si=vgOf9NyJB6xAvx8J
Lock50 Recommended Computer - #1 https://www.facebook.com/reel/1947612335655966
https://www.lock50usa.com/products/panasonic-cf53-refurbished-toughbook-laptop-like-new
----this computer is ready to go, has all the connections and correct drivers, and is what the tool was designed to be used with. I cannot recommend it highly enough. Most issues are computer or internet related, save yourself some time.
If you're having issues- most likely it's your computer of internet connection - 95% of issues are either the computer or internet connection
Please read prompts, they're short and if you're just clicking green green green, you're probably missing something
Tools come with 2 cars for tech support or 1 Hour of support. The tool is very easy to use, if you're running into trouble, try here first. Most likely your questions are answered here. If someone has gone to a car before you and made damages on a car, you have to return it to ready to program. This is not included in tech support given with the tool. I suggest charging the customer accordingly, our initial hourly rate is 1-60 minutes @ $250, for each additional hour on the same car, $150/hour.
Valuable information I have learned along the way:
Land Rover does not do short cuts, please do not shortcut yourself or your pay.
Land Rover will ONLY program keys on cars if there are 2, so if they loose all keys, customer must purchase 2 keys.
A new style key is 900-1200 (I suggest you call your local dealer to get prices based on your area when taking jobs) - FOB, blade, programming & tax - without a blade, you can't put the key on a key ring and it will probably get lost again
All Keys lost in alarm mode requires 2 fobs, 2 blades, rfa, bcm, programming, labor & tax - please get a complete quote for your area - $4500-6000 is the value of the job
Land Rover customers are typically well educated and can tell when you're not comfortable with the information you are providing, get dealer quotes so you are well equipped
You got this! Call me if you need anything,
Elyana 949-900-9000, 619-564-0605